Case Study: Concerto Property Systems

Overview

London Borough of Islington have been using Concerto for circa 10 years, the system is well established and well used within the council.

During the time that the system has been in place, there has been no common approach to keeping property data up to date. OCG were appointed to aid with Phase 1 of the project by carrying out a GAP analysis of the data in the system, prepare data load templates to update records with missing information and realign the property structure within Concerto.

The Challenge

Phase 1 was initially a 6 month project, however this was extended due to the amount of restructuring involved regarding the property hierarchy and the investigations carried out to ensure the property information was current and correct. This was crucial to ensuring the Council has a definitive property list, all of which sat at the correct level within the structure.

Project Objectives

To establish a definitive property list where all the properties sat at the correct level, to archive properties where the council no longer had an interest and populate missing Property and Estates data, to bring the system up-to-date

The results

Islington Council now have an up-to-date property system. Sites and Blocks sit with the correct level of the property structure. Lease information has been coded and linked through to tenant information, and missing details such as Rent Review have been loaded. Giving the Council a better understanding of their corporate estate. Additional modules are being implemented at Islington, including Projects, Asbestos, Case Management, Condition Survey and Education.

“Waltham Forest instructed OCG to carry out a review of our Facilities Management service. The team were professional, and engaged with our staff and stakeholders in a manner that meant everyone felt comfortable and at ease in discussing what works well and not so well. OCG provided regular project updates, had a flexible approach and a delivered a detailed report with improvement opportunities that everyone could understand and follow. We were very happy with the outcome and look forward to working with the team again in the future”.

Craig Egglestone – Waltham Forest Council

The Facilities team at Tower Hamlets have worked with Consultants from OCG on many different projects over the past 10 years or so. This has included Procurement support, service review, the implementation of the Corporate Landlord operating model and Asset Management software advice and services. The Consultants are professional, knowledgeable, thorough and easy to work with.

Sam Brown – London Borough of Tower Hamlets

OCG have been appointed by Croydon to support the delivery of a range of projects over the past few years. Projects have included drafting the Asset Strategy, delivering our property review programme and the delivery of capital projects. The team are diligent, professional and work with all stakeholders to deliver excellent outcomes for the Council.

Steve Wingrave – Head of Asset Management and Estates